What is a Mystery Shopper?

What is a Mystery Shopper?

More often than not, a secret shopper’s services will allow you to get a better idea of how customers perceive your business and areas of your company that could be improved. Because of this, their expertise can often be crucial to many kinds of corporation. There are often a variety of advantages that come with hiring them and here’s a closer look at who these specialists are and what they do.

What are mystery shopping programs?

If you want to be able to find out crucial information about your business in a short amount of time, while also spending a minimum amount of cash, hiring a specialist shopper could be the ideal option for you.

Often, a company like Service Integrity that offers secret shopping services are used to get honest and professional opinions of a business – whether you need them to visit your workplace, or even buy from your website as a customer.

Most will take notes throughout the process and provide you with everything they learned from their experience, whether it be the exceptional services of a particular staff member or an issue that they had while using the buildings’ facilities.

The pros and cons of hiring an experienced shopper


  • You can get a better understanding of how customers see your business
  • You can see how your staff interact with customers
  • Find out if your company is targeting your chosen demographic as well as it could
  • Get a better idea of what to look for in future employees
  • provide an honest assessment of your business that can help you to make changes and improvements
  • It’s often quick, easy and cost-effective – in fact the entire process can be undertaken in a matter of hours with the shopper visiting your premises, compiling information and then providing this data to you for your perusal

As well as the above, the shopper’s insight can be valuable because of how it can help you to improve your companies’ day to day functionality. With their information, you can get new ideas on how to make your services better, reward your reliable and hard-working staff, improve your services and more.


The only real issues that most companies face when hiring these individuals is that their services come with a cost. The good news is that they don’t tend to be too expensive and their experienced, unbiased opinion is often well worth the investment.

So many businesses use these services to find any weak spots in their company and make improvements to their services. Even if you don’t think there are any major concerns; learning first hand from an unbiased specialist about their experience when using your services can be priceless.